Frequently Asked Questions

Please check-in at the Quicksilver Reservations office at the Port Douglas Marina. Our staff will issue you with your boarding pass and direct you to our vessel.

If you have received a Digital Boarding Pass, please proceed directly to Wavedancer for boarding.

Check-in begins from 9:15am for vessel boarding at 9:30am. Wavedancer departs the marina at 10am.

The warm waters of Tropical North Queensland range in temperature from 22 - 29 Celsius (75 - 85 Fahrenheit) and make for year round comfort for water activities.

For current weather, visit our weather page.

Quicksilver has 3 day forecasts and we also get weather updates every morning from the Bureau of Meteorology as well as directly from our crew stationed at Agincourt Reef. Guests can call our office from 6am daily onwards for an update.

You can also visit our weather page on our website to see the latest trends and extensive forecast.

As a guide, average air temperatures in the Cairns and Port Douglas region are: 31ºC (88ºF) and an average minimum of 17ºC (62.5ºF)

Providing we have availability you are welcome to change dates of your cruise. On very rare occasions cruise services can be subject to the effect of weather.

Should a cruise not operate for any reason, you will be offered an alternative day or a refund authorised.

Very rarely. However as we are located in a tropical region, we can experience the effects of a seasonal tropical cyclone and would therefore cancel our operation. This is not common.

Yes you are welcome to change your day of travel providing we have availability. There are no fees to change dates.

We operate year-round, everyday is a holiday! Generally you will find the warm air and water temperatures in the tropics make for comfortable conditions year-round for water activities.

If you are visiting between the months of May to October, while certainly not guaranteed, there is the added bonus of potential whale sightings on the journey to and from the reef.

Humpback whales regularly migrate from Antarctic waters every winter to the warmer waters of the Great Barrier Reef. They are most commonly sighted from June to September.

The smaller Minke Whales can often be seen at Agincourt Reef from as early as April but from our experience, the most common sightings occur from June to July.

Bring along a towel, sunscreen, hat, swimwear and camera to capture your memories. Underwater cameras/GoPros are available for hire, subject to availability. To avoid disappointment, we recommend booking your underwater camera in advance to guarantee availability.

A professional photographic service is also available for you to purchase photos of your day. For onboard purchases like souvenirs or drinks from the bar, bring along your credit card or some cash.

Please note: Drones are not Permitted.

Generally at the hotel reception unless otherwise advised by hotel staff or Quicksilver.

Yes, our daily buffet lunch provides food options for vegetarians. Our meals are prepared daily by our Catering Department utilising local produce wherever possible.

All menu options are labelled with ingredients lists. Please contact us directly if you have specific dietary needs.

Due to government regulations and comfort of all passengers, smoking is not permitted onboard any of our vessels. Smoking is only permitted in designated areas at the island.

Please ensure cigarette butts are disposed of responsibly in the receptacles provided.

Low Isles is not suitable for wheelchairs. We recommend our Outer Reef cruise and our Quicksilver VIII vessel is the most suitable for wheelchair passengers.  

At the Outer Barrier Reef (Agincourt Reef) there are ramp facilities from our vessel to our platform, and a wheelchair access toilet on the vessel. However access to the underwater observatory, snorkel platforms and our semi-submersible vessels is by stairs only.

For guests confined to a wheelchair, our specially designed water powered lift allows for easy access into the snorkel pool. This is available only at our Agincourt 3 platform.

We recommend guests call us to discuss arrangements prior to travel.

Yes, there are no reserved seating and you are free to sit where you prefer. It's up to your personal preference whether you would like to sit inside in the air-conditioned cabins, on the outside decks undercover or in the sun.

Hopefully not. Our sailing catamaran cruise provides as smooth a ride as possible in most sea conditions. Where there is motion, whether in a car, bus, plane or boat, some people will suffer from motion sickness. Motion sickness medication is available onboard for purchase.

Ginger tablets are available as a natural alternative motion sickness medication on a complimentary basis. To be effective, motion sickness medications should be taken immediately on boarding prior to travel.

We do not have lockers however we do have safety bags which can be used for smaller items like wallets, passports, jewellery and small cameras.

This is at no cost and can be accessed by checking with our bar staff.

Life jackets are onboard for emergency use only. Flotation/buoyancy vests are supplied free of charge for your use if required.

Yes, we take Visa, Mastercard & Amex

There are no toilet facilities on Low Isles. Toilet facilities are located onboard Wavedancer.

Our Wavepiercer catamaran and reef platforms are pram-friendly with ample room on the boat and ramped areas on the platform. We do not recommend prams on our Wavedancer Low Isles cruise as the sailing catamaran has many stairs and narrow entries.

The beach at Low Ises has quite soft sand and therefore not practical for prams.

Yes, infants and children are welcome however we recommend they are supervised and are accompanied by a responsible adult at all times.

We suggest buoyancy vests are worn and these are available free of charge. Noodles/flotation devices are also available. There are many activities for children and families to enjoy together at Low Isles.

Our smallest lycra suit is size 2. We have small snorkels & masks for toddlers, and our smallest fins are size 1 - 3. Lycra suits are included in your fare.

We do not have babysitting facilities onboard. Our crew can help you schedule separate activities with your travelling companion partner to ensure your child is always supervised.

Low Isles is a vegetated coral cay. It is home to a historic lighthouse (Heritage listed) and a rangers station. All facilities such as change rooms, toilets and a licensed bar are onboard the vessel.

There are no shops on Low Isles.

On Low Isles, there is shade provided by trees and large thatched umbrellas which line the beach.

Two shuttle vessels operate throughout the day to transfer guests to and from the island at their leisure.

Wavedancer boards at 9:30am for a 10:00am departure from the Port Douglas Marina.

The vessel returns to Port Douglas at 4:30pm

0 - 5 metres depth. The corals are close to the island which makes snorkelling easy and enjoyable.

At certain times of the year, jellyfish, commonly called marine stingers, can affect the seas of Northern Australia. Most jellyfish are harmless to man, however certain varieties may cause a serious reaction.
Incidents involving serious marine stings in this area are extremely rare.

Quicksilver's crew are conscious of the danger of marine stingers and will take appropriate steps to ensure your protection if they believe conditions are such that there is a possibility of encountering  these creatures.

Lycra suits are available to protect guests from the sun and to reduce the possibility of stings and irritations.